Technology The Heart of Change - 1856 Words

Introduction Technology is steady changing in the world today, so therefore organizations are steady having to keep up with technology in order for their businesses to survive. Since the workforce is becoming more and more diverse and customers are requiring much more, leaders must deal with changes in both domestic and global markets and competition (Ivancevich, Konopaske, Matteson, p.8). There are many ways to go about successful change within the organization, but it’s all about how you present the information to the people within the organization. The Heart of Change focused around eight steps on how successful change comes about. According to Krotter and Cohen, the most fundamental problem in all of the stages is changing the behavior of people. It’s very difficult to try and change an organization when one had been accustom to doing things a certain way. In this paper we will discuss the eight steps presented in The Heart of Change compared to the textbook Organizational B ehavior and Management. Step one is the Increase Urgency. When making change, the first step is making sure sufficient people act with sufficient urgency with behavior that looks for opportunities and problems, that energizes colleagues, that beams a sense of lets go (Krotter Cohen, p.15). In one of the stories in The Heart of Change there was the videotape of the Angry Customer. In this case the customer was angry about changes that were supposed to be fixed on his order, but wasn’t. CustomerShow MoreRelatedDoppler Ultrasound in Obstetrics Essay958 Words   |  4 Pages2012). Labor and delivery nursing have benefited from integrating technology into the care of the mother and fetus. The perinatal nurse has a vast array of technologies that assist in establishing trust with parents during pregnancy. 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